Please note: The Zappos for Good shipping label service is temporarily unavailable. We’re currently working to resolve the issue and apologize for the inconvenience. In the meantime, you can still donate your shoes at a drop off location near you. Click here to find a location.

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FAQ

You have questions, and we have answers

Here are the answers to our most frequently asked ones

Can I donate a single shoe?

Yes, we do accept mismatched shoes and single shoe donations from individuals. We also work with our our footwear brand partners to pair their singles, samples, and more. If you are a brand partner, please contact [email protected] for more information.

What does “gently used” mean?

We accept all styles, sizes, and types of shoes and clothing, if they still have some “life” left in them. This means no holes, mold, etc. A good rule of thumb is, if you could wear them, we can use them!

Where can I drop off my shoes?

Visit soles4souls.org/give-shoes to view our drop-off locations.

Why won’t my old shipping label work?

While the free shipping label program has officially ended, your donations remain as vital as ever. Every single pair helps create opportunity, restore dignity, and divert shoes from landfills—impact that changes lives around the world.

Can I drop off shoes at DSW?

If you are hosting a shoe drive, we ask that you utilize large warehouses to store shoes– otherwise, we cannot track your shoes. If you are simply cleaning out your closest and have less than 15 pairs, DSW is perfect!

Can S4S provide a dollar value of my used shoe/clothing donation for tax purposes?

Unfortunately, the IRS rules around this are very strict and do not allow us, the nonprofit, to place a value on your donations. It is up to the donor to assign a value to the product that they are donating.

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